ISO/IEC 20000-1 IT service management system consulting for service design, incident and change management, supplier control and certification readiness.
Who this service is for
Suitable for managed service providers, IT departments, cloud service firms and customer-support operations. The exact scope is agreed after reviewing the product, location, applicable standard or buyer requirement.
How Fusion Certification supports you
- Define the service management system, scope and service catalogue.
- Align incident, problem, change, service-level and supplier processes.
- Review operational evidence and prepare teams for certification audit.
Scoping and certification considerations
ISO/IEC 20000-1 is a management-system standard, not a software-product certification.
Independent consultancy: Fusion Certification provides guidance, implementation, documentation and audit-readiness support. Certification, registration, testing and formal approvals are issued only by the authorised independent body or scheme authority.